We have absolutely faith that the modern tech industry will innovate to make one-click cancellation even harder than the current state of the art.
We’ve long said that the greatest achievement of the modern tech industry is to lower standards so far that providing a service that works at all is regarded as exceptional service. One thing this implicitly includes is service cancellation. We believe in the extremely simple principle that if you don’t want or no longer require a service you can cancel it. If you don’t like the service you can move it to another provider – we implemented easy DNS import and export to make it easy to arrive or leave as a customer.
Our control panel allows you to cancel any or all of your services at the end of the billing period, with an optional note to explain why.
There’s no retentions team, you don’t have to fill in a paper form, there’s no huge contract lock in period, you don’t need a doctors note or a letter from your Mum or to be passed around five different departments and we won’t find a mysterious term in a 150 page long contract that insist on you paying for another two decades. We also don’t waste your time with seemingly infinite customer satisfaction surveys where you can rate us from one smiley to nine stars.
We welcome the new US government legislation to require all providers to match our simple cancellation process. As a company owned by founders and staff we are still guided by our desire to offer services good enough that we would willingly want to pay for them.